Return & Refund Policy

At The Pug Radio, all products are made to order specifically for each customer.

Because of this, we do not accept returns or exchanges due to incorrect size selection, change of mind, buyer's remorse, or ordering the wrong item.

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery at:

thepugradio@gmail.com

Please include:

• Your order number

• A description of the issue

• Clear photos showing the problem

Once reviewed, we will work with our production partner to provide a replacement or refund when appropriate.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is damaged, defective, or incorrect so we can make it right.

Non-Returnable Items

Because products are custom made to order, we do not accept returns or exchanges for:

• Incorrect size ordered by the customer

• Change of mind

• Buyer’s remorse

• Personalized or custom items

• Sale items

• Gift cards

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your financial institution to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at thepugradio@gmail.com.

Contact

Questions about returns or refunds?

Email: thepugradio@gmail.com
Website: https://thepugradio.com