Shipping policy

Shipping Policy

Thank you for shopping with The Pug Radio.

All products are made to order especially for you. Because each item is printed and fulfilled on demand, production typically takes 2–7 business days before shipment.

Processing Time

Orders are processed within 2–7 business days.
During holidays and peak seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

United States: 3–7 business days after production
Canada: 7–14 business days
International: 10–30 business days

Actual delivery times may vary based on location, carrier delays, weather conditions, customs processing, or other circumstances outside our control.

Order Tracking

Tracking information will be provided by email once your order ships.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. The Pug Radio is not responsible for packages shipped to incorrectly entered addresses.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 14 days of delivery or expected delivery date and we'll work with our fulfillment partner to resolve the issue.